Ryanair boarding pass with a wrong spelling
The notes below may not be up to date, or what always happens. For a more recent (April 2013) attempt to correct a spelling on a name, after check-in but nearly two weeks before flying, the call centre simply said they'd tell the airport desk. That worked. This was despite an online chat advisor saying they would change it, as described below, if I phoned. Contrary advice — but successful travel, which is the main thing.
Everyone fears that a typo when booking a seat on a flight could mean you can’t take your flight.
This web page is to explain how I dealt with this, and how Ryanair was helpful, contrary to its popular image (see note in right column). I’m publishing this in case anyone is searching online for advice, via their favourite search engine, as I did.
I realised a day before flying to Lourdes in the French Pyrenees in September 2012 that name on my boarding pass said CHRISTOPER and not CHRISTOPHER. A simple typo, but as I was leading a group I couldn't risk being turned away at Stansted.
It was too late for an online name change – which comes at a cost, anyway – as the boarding pass was printed. So I telephoned Ryanair and explained. The UK contact number was 0871 246 0000 and the rate 10p a minute (but check here in case these change).
The lady that I spoke to took no persuading that it was a typo, changed it on Ryanair’s system, and advised me to check in again an hour later, to allow time for the change to be in the system, and print new boarding passes. It may have been there sooner, I don’t know, but I did as advised and an hour later the correctly spelt name showed on updated boarding passes.
At the airport, I presented the old boarding pass – could I have got away with a tiny misspelling? The woman at the bag drop look puzzled. The outcome was that the old boarding pass was rejected as the computer coding showed up as invalid. I apologised for producing the wrong boarding pass and the right one was accepted. She said that you can print copies of boarding passes (I always travel with back-ups) but in this case the updated name meant a new boarding pass, as recognised by the computer system. So I still don’t know if I could have travelled as CHRISTOPER.
EasyJet works similarly. On one occasion, I was able to change a 'Mrs' to 'Miss' on a booking (a mistake in the initial booking) by phoning 0843 104 5000 (check that number here), and it was done without problem or cost.
Stick by their rules, and our Ryanair experience is favourable. It’s not a luxury experience but they get you safely from A to B. From Honeyguide’s perspective, we use them, albeit across the programme less than easyJet, as in many cases they fly to airports nicely situated for our holidays.
Examples include Bergerac for the Dordogne and Lourdes for the French Pyrenees. The transfer time to our bases is an hour or so, better than some three hours pre-Ryanair – for both holidays – for the drive from Toulouse.
Chris Durdin, autumn 2012, with later updates.